RaiPay

With the new RaiPay application, pay by mobile phone - contactless, safe and easy - with all personal and business RBA Mastercard and Visa cards at points of sale that accept contactless payments in the country and abroad.

RaiPay advantages

• Safer, faster and simpler payment!

• You do not need an internet connection to use the RaiPay application (an internet connection is required to add a card)

• Contract the service by downloading the RaiPay application from the GooglePlay store free of charge and use it without additional costs.

• You can install the application on several mobile phones and choose several different cards in each mobile wallet.

How to pay with the RaiPay application? Easy and simple!

For simple and quick payment with the RBA RaiPay mobile application, it is not necessary to enter the application, it is enough to turn on the mobile phone screen (without the need to unlock the mobile phone) and touch the mobile phone to the POS device. NFC must be enabled when paying.

Pre-authorization - if you don't want to unlock RaiPay every time you make a large payment, you can confirm the payment in advance by tapping "Confirm Payment" on the dashboard before paying.

To authorize larger amounts, unlock your mobile phone, enter RaiPay PIN or use biometric features.

Payment in the amount of more than HRK 250 is possible:

• by unlocking the mobile phone, entering the PIN of the mobile application or biometrics, and by touching the mobile phone

• by presenting the mobile phone, unlocking the mobile phone, entering the RaiPay PIN of the mobile application or biometrics, and re-presenting the mobile phone.

Payment history

The transaction history shows all successfully initialized RaiPay transactions of the last 30 days (maximum 20 transactions), it does not contain transactions made with a plastic card.

Security authorizations

For payment security, the application is set to have three levels of authorization, depending on the amount of a one-time transaction or the cumulative amount of successive payments:

Single payment limit

1. Up to HRK 250 with the included mobile phone screen

2. By unlocking a mobile phone up to HRK 800

3. By entering RaiPay PIN/biometrics above HRK 800

Cumulative limit of consecutive payments

Payment only with the mobile phone screen on up to HRK 500

Payment by unlocking a mobile phone up to HRK 2,400

• After reaching the cumulative amount, the application will ask for a higher level of authorization

• Security of payment - for security reasons, the application will occasionally ask the user to authorize a payment that does not exceed the amount of HRK 250

• If you want to authorize all transactions with RaiPay PIN or biometrics, in the application settings under "Security and PIN", then "NFC payment experience", select the authorization level "Pay securely".

• Payment abroad - payment values ​​abroad may be different from those listed and primarily depend on the settings of the POS device

• Input of RaiPay PIN - incorrect consecutive input of PIN will prevent the user from accessing the application. The user must request the unlocking via support on the RBA INFO phone.

Technical requirements for using the RaiPay mobile payment application

• NFC available on the device and enabled

• OS Android version 7.0 and higher

• Activated device lock (RaiPay will not work if the user does not use one of the phone lock methods)

• The device is not in developer mode

• The device is not "rooted" or otherwise compromised

• Data connection when downloading the application and when adding a card. (not required for payment)

Support:

You can check frequently asked questions on the RBA website https://www.rba.hr/online-i-mobilne-usluge/raipay

In case of any problems using the RaiPay mobile payment application, please contact the RBA INFO telephone staff

INFO phone for residents/business entities

+385 72 62 62 62/+385 72 92 92 92

For calls from abroad: +385 1 6591 562/+385 1 6591 592

The call is charged according to the tariff of your telecommunications operator.